Free guide
When should a car salesperson contact a customer before their lease ends?
Short answer
Start reaching out about 6 months before the lease ends, check in again around 90 days out, and follow up near the final month. Early contact lets the customer plan their next vehicle with you instead of shopping elsewhere.
6 months out
"Hi {first}, {you} here. Your lease on the {vehicle} is up in about 6 months. Want me to keep an eye out for options?"
90 days out
"Hey {first}, about 3 months left on the {vehicle} lease. Happy to walk you through your choices whenever works."
Final month
"Hi {first}, your lease is wrapping up soon. Let me know if I can help make the turn-in easy."
Track the term, not the date
Record the lease length in months at delivery; the end date follows automatically.
Questions
- Is lease-end follow-up worth it?
- Yes. Lease customers have a known decision date, which makes timing your outreach simple.
Let Driveback do the follow-up
Driveback sends timed check-ins from your own texting number and texts you the moment a customer replies. $24.99 a month. Cancel anytime.