Free guide

The sold-customer follow-up schedule (with texts you can copy)

Most repeat and referral deals come from customers who still remember your name. Here's a simple check-in timeline from delivery day to year three, plus a text for each step. Swap in the details in braces.

1. Day 1

   Thank them while the excitement is fresh and answer setup questions.

   Hey {first}, it's {you} from {store}. Thanks again for choosing me yesterday! Any questions on the {vehicle} so far? I'm a text away.

   Copy text

2. Week 1

   Catch small issues (Bluetooth, keys, plates) before they turn into frustration.

   Hi {first}, {you} here. How's the first week in the {vehicle}? Phone paired and everything working the way you want?

   Copy text

3. Day 30

   The honeymoon is over, so this is the honest check-in.

   Hey {first}! It's already been a month. How's everything going with the {vehicle}? Anything I can help with?

   Copy text

4. Month 3

   Stay familiar without asking for anything.

   Hi {first}, {you} from {store} just checking in. Still loving the {vehicle}? If anything comes up, I'm your person here.

   Copy text

5. Month 6

   Around the first service, a natural reason to reach out.

   Hey {first}, {you} here. The {vehicle} is probably close to its first service. Want me to help get you in?

   Copy text

6. Year 1

   Anniversaries get replies, and replies bring referrals.

   Happy one year with the {vehicle}, {first}! Hope it's been great. Thanks again for trusting me.

   Copy text

7. Every 6 months after

   Light touches keep you top of mind, not pushy.

   Hi {first}, {you} from {store}. Hope you and the {vehicle} are doing well. Anything you need, just text me.

   Copy text

8. Year 2–3 (or lease end)

   Most buyers start thinking about the next vehicle in this window.

   Hey {first}, it's {you}. Hard to believe it's been a while with the {vehicle}! If you ever want to see what your options look like, I'm happy to help, no pressure.

   Copy text